Working together / 3 min READ

Get help with an issue

A clear report helps us understand what happened. Start with the page, the action you took and what you expected to see.

01 /

Record what you are seeing

Note the page address, the approximate time and the exact error message, if there is one. Capture a screenshot of the issue. If you have unsaved work, preserve what you can before refreshing or closing the page.

02 /

Try a simple check

Confirm that your connection is working and check whether the issue affects one page or several. When it is safe to do so, try reopening the page in a current browser. Note whether the same steps produce the same result.

03 /

Include useful context

Tell us your device, operating system and browser version. Describe the steps in order and mention whether the problem is new or recurring. For a visual issue, include the screen size or whether you were using a phone or computer.

04 /

Send the report to support

Email support@pandera.ai with a short subject and your notes. Include a relevant screenshot or page link if you can. Do not include passwords, payment card details or private content that is unrelated to the issue.

Still need help?

Tell us what you’re trying to do and where you got stuck.

Email support@pandera.ai

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